Frequently Asked Questions

You can calculate the total price of your cleaning by visiting our booking page. The order summary will include the total price, a summary of the services you selected, and a rough estimate of the time it will take to clean your home based on the services selected.

Most of our prices are flat-rate and are based on the number of bedrooms/bathrooms in your home and the square footage of the home. This includes the kitchen, living room, and dining room. There are discounts for recurring services and add-on services so you can have a cleaning package tailored to your needs. 

After booking, you will receive an email confirmation. We will reach out to you within 24 hours before the cleaning to confirm that the requested day and time work for our team. You will receive a confirmation email with a summary of your appointment details. You will also receive a reminder email as your appointment approaches.

The time will vary from home to home, and the effort it will take our staff to leave your home to our standards. If you are requesting recurring service, The first time takes longer as we learn what works best for your home and where everything is located. Each subsequent time is faster.  

Full payment is due before cleaning.

A credit card number must be kept on file with Jiks Cleaning Services. Your account will be charged the balance due the day before arrival and a notice will be sent. Any additional fees for services performed that are not included in the checklist and cancellation fees will be charged after each cleaning to the card on file. You may agree to pay by Zelle, PayPal, or Venmo. If other payment methods are used besides a credit card, payment will be collected before any services are performed. A credit card must be on file even if you decide not to use it as payment.

You will be contacted to provide another form of payment if the credit card on file does not authorize payment the day before. 

Our standard clean package is great for spaces that need a little touch-up. Our clients usually book this package after an initial/deep clean is performed to better maintain the home. 

We highly suggest a deep clean if it’s been a while since the home is cleaned.  Check your home for heavy dust on blinds, window sills, and baseboards to determine if you need a deep cleaning. 

Add-ons are services that do not come with the initial cleaning package. Deep cleaning and regular cleaning does not come with cleaning interior appliances or moving appliances. 

We try our best but we can't guarantee it.  

Our main goal is to make you happy.  And we do realize the best way to do it is to send you the team that had already succeeded in that. However, sometimes it's nearly impossible to do. We will do our best to have the same crew each time. 

The Flat Rate Service includes the standard cleaning of the total number of bedrooms and bathrooms selected, kitchen, living room, and common areas. Any additional areas must be added as an extra in order to be cleaned.

The Hourly Service is primarily for custom cleanings and home organizing. Specialized cleanings like post-construction, move-in/move-out, and one-time office cleaning. All extras are inclusive of the hourly rate, it would just depend on the time it takes. Additional time can be added during the cleaning if necessary.

No.  Just leave a key for us and let us know how to access your place.  We will clean and lock the door after ourselves. 

PETS

Please secure all pets in their travel crates or kennels. Some of our employees may have severe allergic reactions or severe to pets, therefore, it is required that all pets are secured before arrival. Please answer all questions concerning pets during the consultation to keep our employees safe. 

Usually, a team of two will clean a home. The team will be scheduled according to the home size and number of bedrooms.

Our appointment times are Monday through Friday from 7:am– 3:00 pm, with the last availability at 3:pm. Our available booking times are available on the booking page. If you need a booking time outside of the open availability shown, please contact us!

For safety and insurance purposes, we do not climb higher than a two-step ladder.

We will attempt to reach all visible areas with either an extension duster or vacuum extension.

We do not move heavy appliances such as fridges, stoves, washer machines, and dryers. 

We cannot move items weighing more than 15 pounds.

We do not wash clothes.

We do not clean inside the dishwasher, washer machines, and dryers.

Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Jiks Cleaning Services LLC  will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right. Refer to our 24-hour cleaning policy above for further details. 

You agree to abide by our 24-hour satisfaction guarantee. Any unsatisfactory service performed must be reported within 24 hours from the time the cleaner leaves the property. The 24-hour satisfaction guarantee is forfeited when the homeowner has performed a walkthrough in the presence of the cleaner when work is done.

We understand it may be necessary to reschedule on occasion. If it is necessary to cancel or skip your scheduled service. Jiks Cleaning Services LLC requires notice of two business days. If we receive less than two business days’ notice, or if we cannot access your home, it will be necessary to charge you up to the full price of your cleaning. All future cleanings will remain unchanged. Please contact us as soon as possible to make any schedule changes. Schedule or service changes may not be made through your professional house cleaner.

Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply. The discounted rate will be charged in advance and if cancellation occurs, the difference will be charged after services are performed.

We will supply all cleaning products and equipment necessary to complete the service, including a vacuum cleaner and Swiffer. Environmentally friendly supplies can be provided upon request. Please include specifics in the special instructions or let us know when booking.

We do not provide a toilet brush, or a conventional mop/bucket due to sanitary reasons. 

Add-ons are services that do not come with the initial cleaning package. Deep cleaning and regular cleaning does not come with cleaning interior appliances or moving appliances.

Please secure all pets in their travel crates or kennels. Some of our employees may have severe allergic reactions or severe to pets, therefore, it is required that all pets are secured before arrival. Please answer all questions concerning pets during the consultation to keep our employees safe.

• For safety and insurance purposes, we do not climb higher than a two-step ladder.
• If you would like us to reach further (underneath or behind appliances/furniture) or higher-up areas, please move the items for us or provide a 2-step
• We will attempt to reach all visible areas with either an extension duster or vacuum extension.
• We do not move heavy appliances such as fridges, stoves, washer machines, and dryers in an occupied home.
• We cannot move items weighing more than 15 pounds.
• We do not wash clothes.
• We do not clean inside the dishwasher, washer machines, and dryers.